Free technical support, paid premium support and status updates for SaaS to ensure the best experience possible.

Free Technical Support

We offer free community support on our public forum where our engineers participate in discussions. Please take time to post questions and help others by providing your own answers and knowledge. [Email us] for account management issues (password resets, account lockout or deletion, etc...).

Public Group Forum

Paid Premium Support

All paid subscriptions come with premium support. Premium subscribers can file issues using the support email they receive in their welcome email or check our FAQs for answers to common questions. Technical support is available Monday through Friday, 6am – 4pm PST.

Response Times

We respond to technical support inquiries within one business day, and typically respond to high severity issues within 60 minutes. For more information see our service level agreement and support policy. SaaS Status

We have 24/7 monitoring and engineering on-call operations to minimize any issues that affect availability. SaaS users can add @codenvystatus Twitter account to their feed or visit our status page for the latest updates on our operational activity, maintenance windows, and incidents. To notify us of an availability issue send a tweet to @codenvystatus.

Commercial Support for Eclipse Che

Codenvy also provides commercial support and SLAs for the Eclipse Che open source IDE. This provides customers access to premium support and the ability to get help from our support team. Please contact us for details..

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